Junior End User Support

We are Eversheds Sutherland, a global law firm, with more than 5,000 people across over 30 countries. We’re full-service with deep niche and sector experience. Whatever challenge, wherever in the world, we’re equipped and ready to meet it. We live our values, we’re purposeful and purpose-led. So although the world is fast-moving and rapidly changing, we see it as a place where everyone can thrive. We’re ambitious for our clients, our communities – and for you. Whether you’re starting out on your career or well established, whether you’re a lawyer or in business services. If you’re looking for what’s next, we are too.

What to Expect

For business professionals, our environment is highly collaborative with value being placed on diversity of ideas, skills and mindsets. Not least yours. It’s energetic, fast-moving and there’s always something new to get involved in. You will get exposure across geographies and the firm as a whole.

The future is a place of opportunity. Focusing on your success and for what’s next, will ensure you thrive too.

Role Purpose

As Junior End User Support you will play a key role in ensuring colleagues receive timely, high‑quality support, enabling them to work effectively and confidently with our systems and tools.

This role is suited to an individual at the early stages of their IT career who is committed to developing their technical capability while providing a consistently high standard of service.

Key Responsibilities

• Act as a first point of contact for IT‑related queries, providing support via telephone, email, remote assistance, and face‑to‑face engagement.
• Log, prioritise, and progress incidents and service requests in line with agreed processes and service levels.
• Troubleshoot and resolve issues relating to laptops, desktops, mobile devices, printers, and peripherals.
• Provide support for core applications including Microsoft 365, Teams, Outlook, and other business tools.
• Carry out routine administrative tasks such as software installations, password resets, and system updates.
• Escalate complex issues appropriately to senior members of the team or specialist support functions.
• Follow established procedures and contribute to the development of support documentation and knowledge resources.
• Maintain accurate asset and inventory records to support effective lifecycle management.
• Deliver a high standard of customer service and communicate clearly and professionally with colleagues at all levels.

Skills & Experience

• An understanding of Microsoft 365 and common business applications.
• IT qualification or similar
• Strong communication skills and a commitment to delivering a positive user experience.
• A structured approach to problem-solving with good attention to detail.
• Ability to work within defined processes and manage competing priorities effectively.

Personal Attributes

• Demonstrates a proactive, solution‑focused mindset.
• Is collaborative, approachable, and committed to supporting colleagues.
• Is eager to learn and develop professionally within a large, fast‑paced organisation.
• Can adapt to new challenges and operate effectively under pressure.

What’s in it for you? 

At Eversheds Sutherland, we provide benefits focused on looking after you: your development, your performance, your financial future and your health, as well as providing the opportunity to make a contribution to the world.

• We’re fair, transparent and equitable
• We share in the success of the firm, reward alignment to our values, going above and beyond and your individual performance
• We support flexible ways of working through our remote working policy and commitment to flexible, agile and hybrid ways of working
• We support your health and performance through our dental, healthcare and wellness support
• We support everything you are and all you bring through our powerful commitment to diversity and inclusion
• We provide a platform for your career, whatever your ambitions through our structured professional and personal training, mentoring and development programs
• We provide experience and opportunity through international and cross-function exposure
• We provide an opportunity to give back through our pro bono work and community engagement

Diversity & Inclusion

At Eversheds Sutherland, “Inclusive” is a core business value. We bring together different skillsets, global mindsets and approaches. We foster diversity of thought and the freedom to put ideas into action. We have an inherent respect for the individual. We have a strong belief in collaboration and teamwork. Sharing ideas, asking questions, solving challenges and meeting our clients’ goals: together.

We want all our people to thrive at work and reach their full potential and we work hard to continue to build a diverse and inclusive culture, monitor and report on our progress and impact, and develop our approach. This is reflected in our policies, systems and processes, and in our work with diversity membership organisations.

Many of our people work flexibly in some way and we are open to considering how we can accommodate flexible working arrangements alongside role requirements. If this is important to you, please talk to us about it during the recruitment process.

We want you to perform at your best during our recruitment process. If there is any adjustment or support you need, please contact us so we can discuss how we can best assist you.

For you,

For your success.

And what's next.

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