Practice Group Support Manager - Commercial Advisory - London

We are Eversheds Sutherland, a global law firm, with more than 5,000 people across over 30 countries. We’re full-service with deep niche and sector experience. Whatever challenge, wherever in the world, we’re equipped and ready to meet it. We live our values, we’re purposeful and purpose-led. So although the world is fast-moving and rapidly changing, we see it as a place where everyone can thrive. We’re ambitious for our clients, our communities – and for you. Whether you’re starting out on your career or well established, whether you’re a lawyer or in business services. If you’re looking for what’s next, we are too.

The Opportunity

We are looking for an experienced Practice Group Support Manager to support our Commercial Advisory. You will manage a team of PAs and play a pivotal role in ensuring stakeholders receive a professional, efficient and proactive administrative service. You will lead with strategic vision, fostering a culture of excellence, accountability and continuous improvement. Your role involves engaging and building trust with stakeholders at all levels, driving effective communication and relationship management and aligning with the wider business strategy.

Role and key responsibilities

As a PGSM, you will play a pivotal role in people leadership, operational delivery and stakeholder engagement. You will be responsible for:

Stakeholder & Relationship Management

• Serve as the primary contact for stakeholder communications relating to Practice Group Support performance and feedback.
• Build strong, trusted relationships; identify issues early and provide strategic, solutions‑focused guidance.
• Participate in Team and Partner meetings, sharing updates on key priorities and promoting Practice Group Support and Client Service Excellence.

People Leadership & Team Development

• Lead, motivate and mentor a team of PAs, fostering high performance, accountability and ongoing development.
• Hold regular check‑ins, establishing clear goals, providing regular constructive feedback and development areas.
• Proactively manage underperformance, collaborating with Employee Relations as required.
• Support recruitment, onboarding, and retention of high‑quality talent.
• Support Practice Group Support’s Talent mapping and Salary and Bonus review.
• Oversee hybrid working practices and ensure consistent office coverage.

Operational Management

• Manage workload allocation and resource planning across local and national teams.
• Apply sound financial management principles, utilising data to inform decisions.
• Ensure compliance with firm policies and continuously enhance processes to drive efficiency.
• Chair team meetings, ensuring clear communication of objectives, actions and firmwide initiatives.

Technology & Innovation

• Champion the use of firm technologies and self‑service solutions to drive digital transformation.
• Conduct quality checks and provide feedback to strengthen service delivery.
• Identify opportunities to streamline workflows through technology‑enabled improvements.

Strategic Projects & Firmwide Collaboration

• Lead and contribute to projects aligned with firm strategy, overseeing timelines, risks, and stakeholder engagement.
• Collaborate closely with PGSMs and Team Leaders to ensure alignment across offices.
• Champion change initiatives, acting as a positive role model and advocate for progress.

Skills and experience

• Demonstrated experience leading teams, covering recruitment, performance development, effective delegation, and maintaining a culture of excellence, accountability, and collaboration.
• Effective communication skills, with the ability to adapt approach to influence, engage, and manage a wide range of stakeholder relationships, including navigating complex or challenging conversations.
• Strong strategic capability with experience in project planning, prioritisation and delivery, supporting continuous improvement and contributing to Firm-wide objectives.
• Committed to delivering high-quality client service while upholding professionalism, confidentiality, and alignment with the Firm’s values and purpose.
• Technical proficiency and a proactive approach to adopting new and emerging technologies, supporting digital transformation and encouraging effective use of innovative tools across the team.

What’s in it for you?

At Eversheds Sutherland, we provide benefits focused on looking after you: your development, your performance, your financial future and your health, as well as providing the opportunity to make a contribution to the world.

• We’re fair, transparent and equitable
• We share in the success of the firm, reward alignment to our values, going above and beyond and your individual performance
• We support flexible ways of working through our remote working policy and commitment to flexible, agile and hybrid ways of working
• We support your health and performance through our dental, healthcare and wellness support
• We support everything you are and all you bring through our powerful commitment to diversity and inclusion
• We provide a platform for your career, whatever your ambitions through our structured professional and personal training, mentoring and development programs
• We provide experience and opportunity through international and cross-function exposure
• We provide an opportunity to give back through our pro bono work and community engagement
• We help you plan ahead through retirement planning, insurance and assurance

Diversity & Inclusion

At Eversheds Sutherland, “Inclusive” is a core business value. We bring together different skillsets, global mindsets and approaches. We foster diversity of thought and the freedom to put ideas into action. We have an inherent respect for the individual. We have a strong belief in collaboration and teamwork. Sharing ideas, asking questions, solving challenges and meeting our clients’ goals: together.

We want all our people to thrive at work and reach their full potential and we work hard to continue to build a diverse and inclusive culture, monitor and report on our progress and impact, and develop our approach. This is reflected in our policies, systems and processes, and in our work with diversity membership organisations.

Many of our people work flexibly in some way and we are open to considering how we can accommodate flexible working arrangements alongside role requirements. If this is important to you, please talk to us about it during the recruitment process.

We want you to perform at your best during our recruitment process. If there is any adjustment or support you need, please contact us so we can discuss how we can best assist you.

For you,

For your success.

And what's next.

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