AV Support Technician - London

We are Eversheds Sutherland, a global law firm, with more than 5,000 people across over 30 countries. We’re full-service with deep niche and sector experience. Whatever challenge, wherever in the world, we’re equipped and ready to meet it. We live our values, we’re purposeful and purpose-led. So although the world is fast-moving and rapidly changing, we see it as a place where everyone can thrive. We’re ambitious for our clients, our communities – and for you. Whether you’re starting out on your career or well established, whether you’re a lawyer or in business services. If you’re looking for what’s next, we are too.

What to expect
For business professionals, our environment is highly collaborative with value being placed on diversity of ideas, skills and mindsets. Not least yours. It’s energetic, fast-moving and there’s always something new to get involved in. You will get exposure across geographies and the firm as a whole. The future is a place of opportunity. Focusing on your success and for what’s next, will ensure you thrive too.

Role and key responsibilities

This is an excellent opening for an AV Support Technician, for a chance to work with a leading brand and learn lots on the job. Specialising in Audio Visual, Video Conferencing and Unified Communications solutions. We are currently looking for a talented, experienced and dynamic Support person. You will be working in close collaboration with our client, suppliers and other team members. This role would suit a professional looking to develop their career and earning potential. The successful candidate will benefit from an exciting and innovative working environment. 

Key to this role is a fundamental understanding of AV technologies and an awareness of practical issues with both relevant hardware and software, network technology and troubleshooting. As this role is supporting technical and non-technical clients, you must have very strong communication skills and be able to work with a wide variety of people - professional engineers, senior management and end-users.

•    Conduct daily morning meeting room testing
•    Set up and support meetings and conferences
•    Hosting remote meeting and webinar, including set up and management of polling, Q&A and breakout rooms
•    Event Support- preparation / rehearsals / live event management
•    Provide 1st/2nd line troubleshooting for AV systems globally
•    End-to-end management of all AV faults
•    Working closely with Project Managers & Field Engineers to help resolve any service issues that arise
•    Working closely with the wider business to ensure a seamless experience for the end user
•    Willing to travel to other Eversheds Sutherland sites, potentially at short notice, as well as other locations where Eversheds Sutherland maybe holding events. On occasion, international travel may be required

Skills and experience
We are looking for:

•    Minimum of two years corporate experience 
•    Knowledge of in-room AV hardware, including but not limited to:

• Microsoft Teams Rooms (Crestron, Polycom, Logitech)
• Video Conferencing (Pexip) Rooms (Cisco, Polycom)
• AV Peripherals – Shure, Q-SYS , Biamp, Nureva, AVer,  Huddly, Crestron, Extron, Blackmagic, Yamaha

•    Experience with video conferencing, unified communications, and collaboration platform:

• Microsoft Teams
• Zoom
• Webex
• vMix

•    Knowledge of Digital Signage systems (Scala, TriplePlay)
•    Knowledge of IPTV systems
•    Experience building professional relationships with senior stakeholders
•    Able to remain calm in high pressure situations and to always conduct yourself in a professional manner
•    Able to work independently, be self-directed and communicate effectively
•    Excellent time management, presentation and organisational skills
 

What’s in it for you?
At Eversheds Sutherland, we provide benefits focused on looking after you: your development, your performance, your financial future and your health, as well as providing the opportunity to make a contribution to the world.

–    We’re fair, transparent and equitable
–    We share in the success of the firm, reward alignment to our values, going above and beyond and your individual performance
–    We support flexible ways of working through our remote working policy and commitment to flexible, agile and hybrid ways of working
–    We support your health and performance through our dental, healthcare and wellness support
–    We support everything you are and all you bring through our powerful commitment to diversity and inclusion
–    We provide a platform for your career, whatever your ambitions through our structured professional and personal training, mentoring and development programs
–    We provide experience and opportunity through international and cross-function exposure
–    We provide an opportunity to give back through our pro bono work and community engagement
–    We help you plan ahead through retirement planning, insurance and assurance 

Diversity & Inclusion

At Eversheds Sutherland, “Inclusive” is a core business value. We bring together different skillsets, global mindsets and approaches. We foster diversity of thought and the freedom to put ideas into action. We have an inherent respect for the individual. We have a strong belief in collaboration and teamwork. Sharing ideas, asking questions, solving challenges and meeting our clients’ goals: together.

We want all our people to thrive at work and reach their full potential and we work hard to continue to build a diverse and inclusive culture, monitor and report on our progress and impact, and develop our approach. This is reflected in our policies, systems and processes, and in our work with diversity membership organisations.

Many of our people work flexibly in some way and we are open to considering how we can accommodate flexible working arrangements alongside role requirements. If this is important to you, please talk to us about it during the recruitment process.

We want you to perform at your best during our recruitment process. If there is any adjustment or support you need, please contact us so we can discuss how we can best assist you.

For you,

For your success.

And what's next.