International Client Executive

What to expect

Our environment is highly collaborative, with value placed on diversity of ideas, skills and mindsets – not least yours. It's energetic, fast-moving and there's always something new to get involved in. You'll gain exposure across geographies and the wider firm, working with colleagues and clients from around the world. We focus on your success and development, ensuring you have the support and opportunities needed to thrive.

Key Responsibilities

Reporting to the International Client Team Manager within Connect, you will manage your own workload and contribute to the team's objectives by delivering a high standard of service in a timely and professional manner.

The successful candidate will be responsible for:

• Providing analytical support and demonstrating strong problem-solving skills.
• Escalating issues to the International Client Team Manager and Client Partner in a timely manner.
• Coordinating legal matters from instruction and matter opening through to closure.
• Managing the creation and delivery of billing for some of the firm's largest and most complex global clients.
• Driving financial hygiene by supporting partners, fee earners and business support teams with billing, work-in-progress management and debt recovery.
• Delivering an exceptional client experience to both clients and stakeholders across the Eversheds Sutherland international network.
• Building and maintaining strong relationships with internal and external stakeholders.
• Identifying opportunities to streamline processes and improve efficiency through automation and continuous improvement initiatives.
• Producing weekly and monthly reports for clients and internal stakeholders.
• Ensuring all client-specific weekly and monthly processes and checklists are completed accurately and on time.

The successful candidate will be able to demonstrate:

• Strong analytical and problem-solving abilities, with the confidence to work independently.
• The ability to identify issues, assess risks and recommend practical solutions.
• Excellent organisation skills and the ability to meet service level agreements (SLAs) and deadlines.
• Strong verbal and written communication skills.
• Effective stakeholder management and relationship-building capabilities.
• High levels of accuracy and attention to detail, with a commitment to delivering quality work.
• The ability to manage competing priorities and work effectively in a fast-paced environment.
• A flexible and adaptable approach, with the ability to reprioritise workloads when required.
• Previous experience within finance, billing, revenue control or accounts payable would be advantageous but is not essential, as full training can be provided.
• Strong IT skills, including Microsoft Excel, Word and PowerPoint.
• Experience using finance systems or legal practice management systems would be beneficial.
• Previous experience within a professional services environment would be advantageous.

The successful candidate will possess excellent communication and interpersonal skills, with the ability to build positive working relationships with clients, suppliers and colleagues across the business.

They will also demonstrate:

• Adaptability and flexibility to meet changing business and client demands.
• The ability to work independently and take ownership of tasks with minimal supervision.
• Commitment to team objectives and continuous personal development.
• Strong collaboration skills and the ability to establish effective working relationships with a wide range of stakeholders.
• A proactive mindset with a focus on continuous improvement, innovation and the use of technology, automation and AI to enhance processes and client outcomes.
• A professional, client-focused approach with a strong commitment to delivering excellent service.