Product Specialist

We are Eversheds Sutherland, a global law firm, with more than 5,000 people across over 30 countries. We’re full-service with deep niche and sector experience. Whatever challenge, wherever in the world, we’re equipped and ready to meet it. We live our values, we’re purposeful and purpose-led. So although the world is fast-moving and rapidly changing, we see it as a place where everyone can thrive. We’re ambitious for our clients, our communities – and for you. Whether you’re starting out on your career or well established, whether you’re a lawyer or in business services. If you’re looking for what’s next, we are too.

What to expect
For business professionals, our environment is highly collaborative with value being placed on diversity of ideas, skills and mindsets. Not least yours. It’s energetic, fast-moving and there’s always something new to get involved in. You will get exposure across geographies and the firm as a whole. The future is a place of opportunity. Focusing on your success and for what’s next, will ensure you thrive too.

Our team
The SES Team was initially created in 2018 to focus on working with legal teams and clients to develop our outward facing technology solutions and further increase our innovation offering. 

We at Eversheds Sutherland understand the need to ensure the fundamentals are delivered across the firm, but also that there will be a growing need to look at emerging and innovative technology to allow the firm to continue to deliver a quality service to our Clients. 

The Team focuses on how we can improve the service we deliver to our Clients across the firm, whether that’s through the use of technology, innovation or process improvements.

The Product Specialist acts as a key member of the SES team supporting the delivery of our Client Knowledge Solutions strategy using their expertise and knowledge to enhance awareness and ensure the adoption of the solution in day to day practice whilst focussing on delivering an outstanding client experience.
 

Role and key responsibilities
We have an exciting new opportunity for a Product Specialist to join our growing Client Knowledge Solutions team at Eversheds Sutherland. With a focus on developing outward-facing technology solutions and enhancing our innovation offering with regards to how we access and surface legal knowledge for clients, the Product Specialist plays a crucial role. 

By leveraging their expertise and knowledge, they will enhance awareness and ensure the adoption of these solutions in day-to-day practice, ultimately delivering an outstanding client experience. This role involves collaborating with various departments, including marketing, IT, and customer service, to improve the service we deliver to our clients. 

They will be expected to utilise in-depth knowledge of the technology we have and how this can be used to reduce friction and access to legal knowledge. This includes e-learning, mobile apps, workflow/decision tree solutions, and more recently AI chatbots.

Skills and experience
We are looking for:

• Strong day to day self-management and proactivity, with a focus on service excellence and delivery whilst role modelling exemplary behaviours in line with the firm’s purpose and values.
• Is able to acquire in-depth expertise on the products from both a technical and business perspective to enable them to progress activities and initiatives to drive value and adoption. 
•  Excellent communication skills in a variety of situations and when dealing with a variety of  stakeholders.
• Strong analytical skills with the ability to use their expertise within the tech stack to define suitable and quality solutions to complex problems.
• Confident and credible in dealing with internal and external stakeholders with the ability to build lasting and strong relationships.
• Innovative and solution oriented with a positive outlook. 
• Pragmatic, robust and resourceful, with the ability to adapt quickly to different situations and personalities.
• Desirable, some knowledge and understanding of solutions which support report building, app creation and digital learning programmes. 

What’s in it for you?
At Eversheds Sutherland, we provide benefits focused on looking after you: your development, your performance, your financial future and your health, as well as providing the opportunity to make a contribution to the world.

• We’re fair, transparent and equitable
• We share in the success of the firm, reward alignment to our values, going above and beyond and your individual performance
• We support flexible ways of working through our remote working policy and commitment to flexible, agile and hybrid ways of working
• We support your health and performance through our dental, healthcare and wellness support
• We support everything you are and all you bring through our powerful commitment to diversity and inclusion
• We provide a platform for your career, whatever your ambitions through our structured professional and personal training, mentoring and development programs
• We provide experience and opportunity through international and cross-function exposure
• We provide an opportunity to give back through our pro bono work and community engagement
• We help you plan ahead through retirement planning, insurance and assurance

Diversity & Inclusion

At Eversheds Sutherland, “Inclusive” is a core business value. We bring together different skillsets, global mindsets and approaches. We foster diversity of thought and the freedom to put ideas into action. We have an inherent respect for the individual. We have a strong belief in collaboration and teamwork. Sharing ideas, asking questions, solving challenges and meeting our clients’ goals: together.

We want all our people to thrive at work and reach their full potential and we work hard to continue to build a diverse and inclusive culture, monitor and report on our progress and impact, and develop our approach. This is reflected in our policies, systems and processes, and in our work with diversity membership organisations.

Many of our people work flexibly in some way and we are open to considering how we can accommodate flexible working arrangements alongside role requirements. If this is important to you, please talk to us about it during the recruitment process.

We want you to perform at your best during our recruitment process. If there is any adjustment or support you need, please contact us so we can discuss how we can best assist you.

For you,

For your success.

And what's next.