HR Team Leader

We are Eversheds Sutherland, a global law firm, with more than 5,000 people across over 30 countries. We’re full-service with deep niche and sector experience. Whatever challenge, wherever in the world, we’re equipped and ready to meet it. We live our values, we’re purposeful and purpose-led. So although the world is fast-moving and rapidly changing, we see it as a place where everyone can thrive. We’re ambitious for our clients, our communities – and for you. Whether you’re starting out on your career or well established, whether you’re a lawyer or in business services. If you’re looking for what’s next, we are too.

What to expect

For business professionals, our environment is highly collaborative with value being placed on diversity of ideas, skills and mindsets. Not least yours. It’s energetic, fast-moving and there’s always something new to get involved in. You will get exposure across geographies and the firm as a whole. The future is a place of opportunity. Focusing on your success and for what’s next, will ensure you thrive too.

Our team

A fantastic opportunity has arisen for a HR Support Team Leader to join the HR Support Team within the International HR Operations team based in Birmingham city centre. This is a hybrid role, with a current requirement of working 3 days on site in the Birmingham Office.

Eversheds Sutherland prides itself on being a great place to work. The International Operations team is a HR Shared Service which is at the very heart of the employee experience.  You will work as part of a professional and energetic team that is at a pivotal point of change, introducing new technology to enhance our HR service delivery. You can expect to get involved right across the spectrum of HR activity to make a real difference to our business. You can expect to achieve professional satisfaction by using your skills to the full.

Role and key responsibilities

The role of the HR Support Team Leader will be to drive service excellence and focus on our International outreach, ensuring key deliverables are met. Having previous experience working within a HR Service Function/ Administration function, you will have strong experience of HR systems, policy and procedures. You will also provide direct line management to 2-3 HR Support Administrators.

You will be expected to work closely with the International HR Teams and will need to have an excellent ability to manage relationships and expectations.

You will be responsible for a variety of HR Team Leader activities which will include and not limited to:

• Direct line management of 2-3 HR Support Administrators
• Working collaboratively with our International HR Teams to ensure all HR Teams remain connected
• Oversee and monitor the internal ticketing system, ensuring high priority tickets are actioned in a timely manner
• Delegating tasks to team members and supporting team members with prioritisation
• Supporting the team with actioning BAU tasks, especially during peak times
• Producing regular reports and dashboards on quality metrics, SLA performance, and audit outcomes to support the business and HR Management Team
• Quality checking HR Administrators data entry and providing team members with real time constructive feedback
• Oversee quality audits of HR processes and transactions to ensure accuracy, consistency, and compliance.
• Identify trends and root causes of service issues and lead initiatives to improve HR service delivery.
• Collaborate with the wider HR team and other stakeholders to streamline processes.
• Updating documents to ensure compliance
• Carrying out weekly and monthly reports and audits
• Involvement in Projects
• Upskilling and coaching team members to deliver a customer centric HR service
• Investigation escalation and queries as required
• Responding to queries and requests as required

Skills and experience

We are looking for:

• Language skills – German, Dutch, French is desirable
• Ability to manage own time effectively
• Ability to work at pace
• Able to put the employee experience at the heart of all tasks
• Fantastic organisational skills and ability to multi-task
• Proactive, willing to challenge and have the confidence to identify and recommend changes and improvements
• Experience of working in a fast paced team, ideally globally and in a HR Service Centre environment
• Sound experience of working within a team handling a high volume of work
• Excellent communication skills, including high quality of written English
• Ability to think on your feet and look for solutions to challenges
• An understanding of HR Service Function is a distinct advantage
• Experience of working at team leader/supervisor level is a distinct advantage
• Good stakeholder management experience
• Good working knowledge of Word and Excel

Key competencies

• Commitment to excellence
• Strong attention to detail
• Decision making
• Communication
• Results orientation
• Problem solving
• Planning and Organisation
• Methodical Approach
• Resourcefulness

What’s in it for you?

At Eversheds Sutherland, we provide benefits focused on looking after you: your development, your performance, your financial future and your health, as well as providing the opportunity to make a contribution to the world.

• We’re fair, transparent and equitable
• We share in the success of the firm, reward alignment to our values, going above and beyond and your individual performance
• We support flexible ways of working through our remote working policy and commitment to flexible, agile and hybrid ways of working
• We support your health and performance through our dental, healthcare and wellness support
• We support everything you are and all you bring through our powerful commitment to diversity and inclusion
• We provide a platform for your career, whatever your ambitions through our structured professional and personal training, mentoring and development programs
• We provide experience and opportunity through international and cross-function exposure
• We provide an opportunity to give back through our pro bono work and community engagement
• We help you plan ahead through retirement planning, insurance and assurance

Diversity & Inclusion

At Eversheds Sutherland, “Inclusive” is a core business value. We bring together different skillsets, global mindsets and approaches. We foster diversity of thought and the freedom to put ideas into action. We have an inherent respect for the individual. We have a strong belief in collaboration and teamwork. Sharing ideas, asking questions, solving challenges and meeting our clients’ goals: together.

We want all our people to thrive at work and reach their full potential and we work hard to continue to build a diverse and inclusive culture, monitor and report on our progress and impact, and develop our approach. This is reflected in our policies, systems and processes, and in our work with diversity membership organisations.

Many of our people work flexibly in some way and we are open to considering how we can accommodate flexible working arrangements alongside role requirements. If this is important to you, please talk to us about it during the recruitment process.

We want you to perform at your best during our recruitment process. If there is any adjustment or support you need, please contact us so we can discuss how we can best assist you.

For you,

For your success.

And what's next.